We take full ownership of your cluster operations — SRE, DevOps, and platform architecture — so your team stops doing platform work and gets back to building product.
The Problem
These are the real scenarios we see in companies without professional Kubernetes management.
The Dev team has been managing namespaces, PVs and deployments alongside their feature work for months. It's 11PM and a crashing pod is blocking tomorrow's release. No on-call, no runbook, nobody who knows what to do. The cluster runs, but nobody really knows how — or wants to be accountable for it.
Operational capacityThe engineer who set up the cluster resigned on a Friday. They took with them the context of custom Helm charts, undocumented secrets, and autoscaler logic. The replacement takes 3 months to hire and another 3 to get up to speed. In the meantime, nobody touches anything "just in case." The platform freezes — and so does the business.
Key-person riskThe company grew. There are critical production workloads running 24/7, but on-call is covered by 2 people who also have to ship features. Every late-night incident crushes morale, code quality, and team retention. Burnout arrives before a permanent solution to the root problem ever does.
Team retentionHiring a senior SRE with real Kubernetes experience in Latin America costs USD 4,000–7,000/month — plus benefits, a 90-day onboarding, PTO, and 30% annual turnover. Certified talent is scarce, expensive and hard to keep. And you need more than one to cover 24/7 without a single point of failure.
Personnel costEKS, GKE, and AKS manage the master nodes and control plane. Everything else — manifest backups, application deployments, pod autoscaling, container error support, operational reports — you still have to do yourself. "Managed Kubernetes" from the cloud doesn't include platform management. When a pod fails at 3AM, cloud support closes a ticket telling you the control plane is healthy. Your app is still down. Your team is still awake.
False sense of securityThe Solution
A single specialized team that operates your Kubernetes platform end-to-end — from onboarding to reactive support at 3AM.
Deep dive into your current and target architecture. Setup of operational tooling (PagerDuty, Ansible). Definition of archetypes, runbooks, and a knowledge base. Bidirectional context transfer so we operate your platform with confidence from day one.
Regular platform health checks. Version upgrades and security patches. Proactive management of PV, PVC, namespaces and deployments. Weekly and monthly operational reports covering platform health, governance, and SLA compliance.
Incident response in 24/7 mode. Guaranteed response in 20 min (business hours) and 30 min (off-hours). Ticket management until resolution and client approval. Wiki knowledge base updated after every incident to speed up future resolution.
Cloud Managed vs Andes Digital
Your cloud provider's managed Kubernetes handles the control plane. We manage your entire platform.
EKS, GKE, AKS and similar. They manage the control plane for you. The rest is still your problem.
KCSP certified. We operate your full platform — control plane and everything running on top of it.
This isn't marketing. It's a technical audit by the Cloud Native Computing Foundation. Andes Digital is the first and only KCSP in South America since 2021. It means we meet global standards for Kubernetes operational competence, independently verified by the community that created the project.
We don't just operate your cluster. We recommend best practices to your dev teams, identify applications that should be cloud-native, and support monolith-to-container migrations. We're the bridge between infrastructure and development — not an isolated ops team.
Team in Santiago and Madrid. Extended coverage hours built-in — no extra on-call surcharges or night-shift premiums. When your business operates on extended hours, so do we. One contract, no coordination overhead.
Your cloud provider's managed Kubernetes is like renting a building with structural maintenance included. The building stands, electricity reaches the breaker panel. But if a pipe bursts inside your unit, the elevator fails at midnight, or nobody knows where the main water valve is when there's a flood — that's your problem. Andes Digital is the full building management team: they know every bolt in the installation, act before things break, and when something fails at 3AM, someone picks up the phone. You're not paying for infrastructure — you're paying for the professional operation of your platform.
Technologies
Distributions, tools and technologies from the Kubernetes ecosystem we operate every day.
Frequently asked questions
Native Kubernetes means running standard (upstream) Kubernetes without coupling to each cloud's proprietary extensions. Managed services (EKS, AKS, GKE) handle the control plane, but the real operations (networking, security, observability, autoscaling, upgrades) remain yours. We design and enable that layer so your platform stays portable across clouds and on-premise.
Standard Kubernetes makes sense when you want maximum flexibility, cost control and portability without extra licensing. A distribution like OpenShift adds integrated security, console and support that speed up teams who prefer a supported product. We help you assess both based on your team and compliance needs.
We scope by number of clusters, environments, high-availability requirements and your team's maturity. An initial production-ready enablement usually takes 6 to 12 weeks, including knowledge transfer. We begin with a free initial consultation to define the path. Real-world case: container and Kubernetes enablement.
We offer managed operations and support: monitoring, version upgrades, security and incident response. We also train your team to operate the platform autonomously. To automate deployments and delivery, see our DevOps service.
Let's talk about your Kubernetes clusters and how we can operate your platform with a guaranteed SLA.
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